đź“Ť Location: Boston, MA, United States
đź•’ Type: Full-time | Hybrid
About the Role
At innov8testing, we’re on a mission to power the world’s most reliable mission-critical communication systems. As a Customer Success Manager, you’ll be the trusted advisor to our clients—ensuring they get maximum value from our testing solutions and building long-term relationships that drive success on both sides.
What You’ll Do
- Own the post-sales customer relationship, ensuring smooth onboarding and long-term engagement
- Act as the voice of the customer within internal teams—product, engineering, and support
- Drive product adoption and identify growth opportunities through upselling and cross-selling
- Monitor account health and proactively address challenges before they impact performance
- Lead regular check-ins, business reviews, and feedback sessions with key stakeholders
- Collaborate with sales and technical teams to ensure alignment across the customer journey
- Build loyalty through exceptional service, helping reduce churn and increase customer satisfaction
What You Bring
- 3–5 years of experience in Customer Success, Account Management, or Technical Support, preferably in telecom, SaaS, or enterprise tech
- Strong communication and relationship-building skills with technical and non-technical stakeholders
- Ability to analyze customer needs and align solutions accordingly
- Experience working with clients in public safety, telecom, or network testing is a plus
- Proactive, solution-oriented mindset with a passion for delivering value
- Bachelor's degree in Business, Communications, or related field (technical background a plus)
Why Join Us?
- Competitive salary + performance bonus
- Health, dental, and vision benefits
- 401(k) with company match
- Flexible work environment (hybrid setup)
- A mission-driven team making real-world impact
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